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We supply, design and install nationwide. These are the states where we have not yet published photography of our own work — the coverage is the same.
We supply, design and install nationwide. These are the states where we have not yet published photography of our own work — the coverage is the same.
Usually one to two weeks, delivered together with an equipment quote. You are not given a single take-it-or-leave-it option: we work through the space with you and typically present two to three quotes at different price tiers, with equipment choices at each, so you can see the trade-offs rather than just a total.
Anywhere from in stock to roughly six months, depending entirely on what is ordered. Most cardio and most stock strength runs about two weeks. Accessories and HIIT products are typically one to two weeks. Custom strength is the long pole: custom colors, a different paint process or bespoke upholstery generally runs six to twelve weeks, and fully custom lines such as Atlantis, Gym80 or Panetta can reach six months. Lead time is the thing most likely to move your opening date, so it is worth settling early.
Terms vary from deal to deal and are set out in your proposal. What does not vary: a 50% deposit is required on all orders before equipment is ordered. Finance options are available and are quoted alongside the equipment.
Manufacturer warranties are passed through to you in full, and Fit Supply warrants its own installation work for 30 days. Warranty terms differ by manufacturer and by product line, so the specific coverage for what you are buying is set out in your quote rather than generalised here.
No. Fit Supply will sell a single set of dumbbells, one treadmill, or an entire facility. There is no minimum order value and no requirement to buy a package.
It starts with a site survey — we collect the measurements, access details and photographs before anything is quoted, so the install is priced against your actual building. Fit Supply installs essentially anywhere, including situations needing a crane or the temporary removal of railings, and that work is priced into the install rather than surfacing as a surprise. We also handle relocations, extractions, assembly and upholstery, and can provide storage for a fee.
It varies enough by job that a site survey is the only honest answer. What drives it is access rather than piece count: door widths, elevator availability, stairs, tight or turning hallways, and whether equipment can come in assembled or has to be taken apart and rebuilt in the room. Two identical equipment lists in two different buildings can be a day apart. We assess it on the survey and tell you before the schedule is set.
Yes on both. Fit Supply is fully insured and can provide certificates of insurance for building management. We work to whatever schedule the site requires and have completed overnight and weekend installations where a facility could not close during the day.
Thirty days from the proposal date, unless it is executed sooner. Prices exclude sales and use tax, freight, and similar charges, and tax is determined as of the taxable event — delivery or installation — rather than the quote date. Equipment lead times move independently of the quote validity, so a quote accepted on day 29 does not hold the manufacturer pricing or the schedule that existed on day one. If a decision is going to take longer than a month, tell us and we will re-quote rather than let it lapse.
It depends what it is. Custom and modified products cannot be cancelled, returned, rescheduled or refused, and they require full payment up front. Standard stock products can be returned only with our prior written authorization, in new and resalable condition in the original packaging, at your expense and risk, and are subject to a 25% restocking charge. After a proposal is executed, cancellation carries a 25% fee of the proposal total. This is why we would rather spend the extra day on the layout than have you order twice.
Inspect before you accept it and note any visible damage on the delivery receipt — that document is what a freight claim turns on, and a clean signed receipt makes concealed-damage claims considerably harder. Where we arranged the carrier, we file and pursue the claim with them on your behalf as an accommodation rather than handing you the freight company’s number. Where you arranged your own carrier or collected the equipment, the claim is yours to file directly with them.
A confirmed date, access, and a room that is actually finished. You are responsible for site readiness: adequate space, the flooring down, structural capacity for the equipment, and electrical service matching the proposal — as an example, 110V treadmills each need a dedicated 100–125VAC, 50/60Hz, 20A circuit on a NEMA 5-20R outlet, independently isolated. Electrical is the item most often discovered late and the most expensive to fix after the walls are closed, so it is worth confirming with your electrician against our equipment list well before the delivery date.
Tell us as early as you can and we will re-sequence rather than deliver into an unfinished room. Where product is held at your request more than ten days past the installation date, a storage fee applies; held beyond thirty days, a 10% restocking fee applies as well. Those are the contract terms, and they exist because held equipment occupies warehouse space and gets handled twice. A date moved a week ahead of time normally costs nothing; a truck turned away on the day does.
No, and this is worth planning around rather than discovering. Our terms exclude liability for damage to driveways, floors, walls, doorways, landscaping and other property along the delivery and installation path, including damage from delivery vehicles, which can weigh up to 12,000 lbs. You are asked to disclose conditions likely to cause damage before delivery. In practice the fix is cheap and boring: tell us about the soft driveway, the new lobby floor or the tight turn in advance, and we will protect it, use a smaller vehicle, or price curb-side delivery instead.
Verify it by phone before sending anything, and use a number you already have. <strong>Fit Supply does not change its payment or wire instructions by email alone.</strong> If you receive any payment, wire or account instruction that appears to come from us — or any change to one — call a Fit Supply number taken from a prior invoice or our official records, never a number contained in the email itself. Email is an insecure channel, invoice-redirection fraud is common in this industry, and payment sent to the wrong account does not discharge what is owed.
Yes. Title remains with Fit Supply until we are paid in full, and our terms grant a purchase-money security interest under the Uniform Commercial Code in the products and their proceeds. In normal circumstances no buyer ever encounters this — it exists so that unpaid equipment does not simply become someone else’s asset, and it is a standard protection for a supplier who orders equipment against a deposit. It does not affect your use of the equipment once the invoice is settled.