Common questions
Do you charge for gym layout and design?
It depends on the project, and it is confirmed in your quote rather than assumed. Fit Supply can consult on a design, produce the design itself, or do both — and where the equipment is purchased through us, design is frequently included. Ask when you request the quote and we will tell you exactly what applies to your project before you commit to anything.
What are the lead times on commercial gym equipment?
Anywhere from in stock to roughly six months, depending entirely on what is ordered. Most cardio and most stock strength runs about two weeks. Accessories and HIIT products are typically one to two weeks. Custom strength is the long pole: custom colors, a different paint process or bespoke upholstery generally runs six to twelve weeks, and fully custom lines such as Atlantis, Gym80 or Panetta can reach six months. Lead time is the thing most likely to move your opening date, so it is worth settling early.
Is there a minimum order?
No. Fit Supply will sell a single set of dumbbells, one treadmill, or an entire facility. There is no minimum order value and no requirement to buy a package.
What does your installation include?
It starts with a site survey — we collect the measurements, access details and photographs before anything is quoted, so the install is priced against your actual building. Fit Supply installs essentially anywhere, including situations needing a crane or the temporary removal of railings, and that work is priced into the install rather than surfacing as a surprise. We also handle relocations, extractions, assembly and upholstery, and can provide storage for a fee.
Do you take trade-ins on old gym equipment?
Yes. Fit Supply will take equipment in trade and pay you for it where it has value. Where it has none, we can still extract and remove it for a fee, so a room can be cleared and re-equipped in one project rather than leaving disposal as your problem.
How do I know a payment or wire instruction from you is genuine?
Verify it by phone before sending anything, and use a number you already have. <strong>Fit Supply does not change its payment or wire instructions by email alone.</strong> If you receive any payment, wire or account instruction that appears to come from us — or any change to one — call a Fit Supply number taken from a prior invoice or our official records, never a number contained in the email itself. Email is an insecure channel, invoice-redirection fraud is common in this industry, and payment sent to the wrong account does not discharge what is owed.
What equipment brands do you carry?
Fit Supply carries a broad range of commercial equipment brands rather than any one house line. The mix on a project is matched to what that facility actually needs — budget, feature set and space — with particularly wide options in specialty categories like recovery. No manufacturer is favored over another; the room decides.
Why buy through Fit Supply rather than direct from a manufacturer?
Because a single manufacturer can only sell you what it makes. Fit Supply carries more brands than most dealers, including some of the strongest lines in the industry, and that breadth extends into recovery and flooring where the specialist options genuinely differ. That means the equipment mix is chosen around your facility rather than around one catalog — and it comes with the design, installation and service around it.