Usually one to two weeks, delivered together with an equipment quote. You are not given a single take-it-or-leave-it option: we work through the space with you and typically present two to three quotes at different price tiers, with equipment choices at each, so you can see the trade-offs rather than just a total.
Anywhere from in stock to roughly six months, depending entirely on what is ordered. Most cardio and most stock strength runs about two weeks. Accessories and HIIT products are typically one to two weeks. Custom strength is the long pole: custom colors, a different paint process or bespoke upholstery generally runs six to twelve weeks, and fully custom lines such as Atlantis, Gym80 or Panetta can reach six months. Lead time is the thing most likely to move your opening date, so it is worth settling early.
Terms vary from deal to deal and are set out in your proposal. What does not vary: a 50% deposit is required on all orders before equipment is ordered. Finance options are available and are quoted alongside the equipment.
Manufacturer warranties are passed through to you in full, and Fit Supply warrants its own installation work for 30 days. Warranty terms differ by manufacturer and by product line, so the specific coverage for what you are buying is set out in your quote rather than generalised here.
No. Fit Supply will sell a single set of dumbbells, one treadmill, or an entire facility. There is no minimum order value and no requirement to buy a package.
Yes on both. Fit Supply is fully insured and can provide certificates of insurance for building management. We work to whatever schedule the site requires and have completed overnight and weekend installations where a facility could not close during the day.
Thirty days from the proposal date, unless it is executed sooner. Prices exclude sales and use tax, freight, and similar charges, and tax is determined as of the taxable event — delivery or installation — rather than the quote date. Equipment lead times move independently of the quote validity, so a quote accepted on day 29 does not hold the manufacturer pricing or the schedule that existed on day one. If a decision is going to take longer than a month, tell us and we will re-quote rather than let it lapse.
It depends what it is. Custom and modified products cannot be cancelled, returned, rescheduled or refused, and they require full payment up front. Standard stock products can be returned only with our prior written authorization, in new and resalable condition in the original packaging, at your expense and risk, and are subject to a 25% restocking charge. After a proposal is executed, cancellation carries a 25% fee of the proposal total. This is why we would rather spend the extra day on the layout than have you order twice.
The manufacturer. New equipment carries the manufacturer’s own limited warranty, which we pass through to you, and the manufacturer’s published warranty controls over any summary shown on a proposal. What Fit Supply warrants directly is its own installation workmanship, for one year from completion. Used equipment is warranted only to the extent of its condition tier. Extended coverage may be available for purchase on some new and used products, and applies only if it is stated on your quote or in a separate warranty document.
Verify it by phone before sending anything, and use a number you already have. <strong>Fit Supply does not change its payment or wire instructions by email alone.</strong> If you receive any payment, wire or account instruction that appears to come from us — or any change to one — call a Fit Supply number taken from a prior invoice or our official records, never a number contained in the email itself. Email is an insecure channel, invoice-redirection fraud is common in this industry, and payment sent to the wrong account does not discharge what is owed.
Yes. Title remains with Fit Supply until we are paid in full, and our terms grant a purchase-money security interest under the Uniform Commercial Code in the products and their proceeds. In normal circumstances no buyer ever encounters this — it exists so that unpaid equipment does not simply become someone else’s asset, and it is a standard protection for a supplier who orders equipment against a deposit. It does not affect your use of the equipment once the invoice is settled.