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Heavy commercial grade fitness equipment requires a special shipping quote which is unique to every piece. Due to the complexity of shipping heavy equipment we offer custom freight quotes due to the many variables that can effect pricing. Please see below to learn more about our freight process, the Factors Effecting Cost, Delivery Methods, Which Method is Right for Me, and Delivery Frequently Asked Questions.
- Origin & Destination (shipping west to east coast is more expensive than shipping regionally)
- Prep Type & Time (many pieces are custom crated or palletized)
- Size (dimensions when crated or palletized)
- Density (weight)
- Delivery Location (business or residential)
- Off-Load Capability (dock to dock, curbside with liftgate)
- Installation/Assembly Services (white glove installation, etc.)
+ Dock to Dock
+ Business, Curbside with Liftgate
+ Residential, Curbside with Liftgate
+ Residential, Curbside, with White Glove Service
If you are still wondering which method is best for your case, first consider if the delivery is being made to a business or residental destination. Then, you need to determine if the location has a dock (business have these, most residents do not). If not, you will need motorized liftgate service. If you are having your equpiment delivered to your home, you may also want to consider White Glove Service as well, which includes the movement of the equipment from the truck in to your home.
Remember, we are always here to help. If you have any questions or uncertainties about the delivery process, please let us know.
Please Contact Us to talk about freight options and to request a freight quote.
Will I get a call from the freight company before they deliver my order?
Yes, if your order is being delivered to a residence. If your order is being delivered to a business address, then you may not receive a call and you can expect the product to be delivered within business hours of the scheduled delivery date listed in your tracking information. If your order is being delivered to a residence, the carrier will call the contact number provided on the shipping documentation as early as 24 hours before the expected delivery date. You may also contact the freight carrier directly to arrange the delivery at a time that is convenient for you.
Do I need to be present when the Carrier delivers my order?
Yes, you must be present to accept and sign for the delivery. The Carrier may charge you for a return delivery fee if no one is present to accept and sign for the delivery. If the Carrier is unable to reach you to arrange delivery, it will continue to attempt to contact you for a delivery time, but you may be liable for storage fees if you fail to respond to the Carrier as soon as possible. Any fees related to delays or failure to communicate will be levied by the Carrier at its sole discretion. We are not responsible for the communication between you and the Carrier and it is your responsibility to communicate with and set up a delivery time with the Carrier. Any additional fees incurred by you due to delays or lack of communication with the Carrier will be your sole responsibility. Please advise any members of your family, persons in your household, employees of your business or any other agent or representatives that it’s imperative that you receive any messages from Carrier regarding your delivery.
How will my equipment be delivered to me?
Your order will be delivered by a common freight carrier with a lift-gate so that the product can be brought down from the back of the truck to the street level. The product will be delivered curbside, meaning that it will be left outside with it being your sole responsibility to make sure the product is secured and brought into your residence or business. It is not the responsibility of the Carrier to move the product into your home/facility as Carriers are neither equipped nor insured to enter your home unless you have arranged for an inside delivery. Inside delivery is available for an additional fee and must be arranged when your order is placed and prior to the product being shipped out.
Can I schedule my delivery for the weekend?
Common Carriers do not deliver on Saturday or Sunday. You must set up a time during the week that you can be present to accept the delivery.
Do I need to inspect my order before accepting it?
Absolutely.It is your sole responsibility to thoroughly inspect your order for damage prior to signing the Carrier’s Bill of Lading (delivery receipt). We are not responsible for any damages that occur during shipping, but will assist you in filing a freight claim in the event your order was damaged during the shipping process assuming you follow the instructions set forth within these frequently asked questions for accepting and inspecting your product.
You must always count all shipping units (products) to make sure that your entire order is included in the delivery and only sign for the number of units (products) received. If the number of units (products) delivered does not match the number of units (products) listed on the Bill of Lading, you must note on the Bill of Lading that the piece (product) count is wrong, and immediately, notify the Carrier and us of this discrepancy.
If you do not report damage to your product(s) or missing items at time of delivery, it is very unlikely that the freight company will pay any type of freight claim and you will be responsible for repairing or replacing any damaged or missing products. It is critical that damage or missing items are reported prior to signing the Bill Of Lading or accepting delivery to avoid this situation.
What should I do if my order is damaged during shipping?
If your order is damaged by the Carrier during shipping, you must refuse delivery from the Carrier, or at a minimum, notate the damage in detail on the Bill of Lading if the damage is minor and you believe the product is still serviceable. The Carrier’s driver is required to wait a reasonable amount of time while you open the packaging to inspect your order for both concealed damage and to verify that your order is complete. If upon inspection, you discover minor damage to your order that you feel can be easily corrected, it must be notated in detail on the Bill of Lading. We are not responsible for the repair or replacement of such damages, but we will assist you in filing a freight claim with the Carrier.If the product looks like it has incurred severe damage wherein it is no longer functional or incurred extreme cosmetic defects whereby the damage is not something you believe can be easily repaired, you need to refuse the shipment. Again, we are not responsible for the damaged unit, but we will assist you in filing a freight claim with the Carrier. We encourage you to be reasonable and fair while making your choice to refuse or accept delivery of a damaged product. It is your sole responsibility to document damages in writing on the Bill of Lading/Delivery Receipt and/or refuse the shipment as is applicable. There is no guarantee that the freight company will pay your freight claim, but if you do not notate the damage or refuse the shipment as we have described hereinabove, you are guaranteed that you will have no remedy for any damage done to your product. If you have any doubts or concerns about accepting delivery of your order please call us before signing anything.All orders are FOB from our warehouse and/or the manufacturer’s warehouse.Under no circumstances will we be responsible for any damage incurred during shipping.
What should I do if items are missing from my order?
You must always count all shipping units (products) and sign only for the number of units (products) received. Your packing list will list all items that were included in the shipment. If the number of units (products) listed on the packing list does not match the number of units (products) on the Bill of Lading, please note on the Bill of Lading that the piece (product) count is wrong, and immediately, notify the Carrier and us of this discrepancy. Any backordered items will be noted as such on your packing list.
Can I cancel my order after it has shipped?
Any cancellation attempts after the order has been processed or refusal of a product for any reason is subject to a cancellation fee. You will be responsible for all shipping charges incurred that are associated with your order (both outgoing and return shipping and handling charges) in addition to a restocking fee of 25% of the total price, even if you refuse the package and do not sign for the delivery. Your remedy for products that are damaged during shipping is with the Carrier, not with our company so we encourage you to avoid cancelling your order or payment and work with the Carrier to resolve the situation. We will assist you with your freight claim against the Carrier assuming you have followed the instructions set forth herein with regard to accepting and inspecting your product(s).
I am nervous about receiving my order after reading this. Is shipping damage common?
Most orders are shipped and received with no damage. The purpose of this Q&A is to inform you of your responsibilities in the shipping process and prevent a bad experience.